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FAQs
My I-CLIP is broken, what should I do?
Withing the legal warranty, we grant an additional warranty (1 year if QR-Code on the back has been scanned). If you have a complaint, please contact our customer service by e-mail: service@i-clip.com
In order to process the complaint directly, we need the following information:
- A picture that clearly shows the damage and the model (leather)
- Address and telephone number
- A receipt or other proof of purchase
Where to put receipts?
You can put your receipts between your cards and moneyclip (just like the banknotes). Just fold the receipt and put it under the moneyclip.
Where is the leather for the I-CLIP from?
When it comes to the leather of the I-CLIP covers, two things are crucial: Quality and sustainabilty.
That is why the high-quality and genuine leather is sourced exclusively from tanneries in Western Europe (Germany, France, Austria and Italy). Close cooperation with selected tanneries ensures that issues such as animal welfare and species protection are taken into account. In addition a lot of emphasis is placed on the tanning method used when processing the leather, as it is done without the use of chemicals such as chrome. This means that the leather for the I-CLIP is chrome-free. This has a one-time impact on the environment and also ensures beautiful leather.
Where is the I-CLIP being produced?
The I-CLIP is Made in Germany! The Flux Design Products GmbH is located in Bad Dürkheim. Right there is Marketing, Sales and Production of the I-CLIP. Only good interaction on site can ensure that every customer receives a high-quality and tested product.
How many cards can the I-CLIP hold?
The I-CLIP Original can hold up to 12 cards and a bunch of banknotes. The models with a stainless steel or titanium frame can only hold 10 cards because of the grippads.
How are the banknotes folded?
From our experience there is a special and easy method to fold your banknotes. Thanks to that method the space is being fully used. The I-CLIP doesn´t get big and you have fast and easy acces to your money.
Does the I-CLIP have RFID-Protection?
The I-CLIP has no integrated RFID-Protection. If you still want to protect you cards you can acquire a RFID-Shield on our Webshop for 5 €.
What payment methods are available?
For shipments in Germany and abroad we offer following payment methods:
- Instand bank transfer
- PayPal
- Google Pay
- Apple Pay
- Credit Cards (Visa, Maestro, Mastercard, American Express)
Do you still have a question we couldn´t answer?
No Problem. Please refer to service@i-clip.com, so we can answer all your open questions about our product.
frequently asked Questions
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How many cards and notes fit in my I-CLIP?
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What materials are used for the I-CLIP?
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Coins and receipts - where to put them?
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Do I have a guarantee for my new I-CLIP?
All our I-CLIP models come with a 12-month guarantee in case your I-CLIP breaks or develops a fault during this period. You can also optionally purchase an additional year free of charge by simply scanning the QR code on the back of your money clip and following the instructions.
How do I complain about damage or a defect?
If your I-CLIP is faulty or damaged, please contact our customer service. Please describe what is broken or damaged and send pictures. This will ensure that your request is processed more quickly and easily. Our customer service email address is: service@i-clip.com.
Payment methods
For deliveries within Germany and abroad we offer the following payment options:
Instant bank transfer
Paypal
Amazon Payments
Credit cards (Visa, Mastercard, American Express)
Apple Pay & Google Pay
I would like to have information about the company and read
If you are interested in our company and would like to read something about the company history, please go to the point in the header: "About I-CLIP": This is located between the catalog and the contact.
Where is the I-CLIP manufactured?
The I-CLIP is Made in Germany! Flux Design Products GmbH is based in Bad Dürkheim on the German Wine Route in Rhineland-Palatinate. This is where the marketing, sales and production of the I-CLIP are located. Only through good cooperation on site can it be ensured that every customer receives a high-quality and tested product.
Information on shipping and returns
There are no shipping costs for orders within Europe over €28.00. For orders up to the value of €27.99, shipping costs to Germany are €3.10 and to EU countries are €5.95.
Please note that for cross-border deliveries, additional taxes (e.g. in the case of an intra-community acquisition) and/or duties, e.g. in the form of customs duties, may be incurred, which you must bear.
Questions about data protection and security
If you have any questions regarding data protection or security, please send an email to: datenschutz@i-clip.com . You can find further information and our detailed data protection policy in the footer.
Contact for unanswered questions
If the FAQs and our website have not helped you and you still have questions or suggestions, please feel free to send us an email at: service@i-clip.com. We will then get back to you as soon as possible and work on solutions to your problems or questions.
